Some electric vehicle owners face a headache related to the reliability of charging infrastructure, which, due to the widespread publication of this worry, deters the broader adoption of electric vehicles.

Charging anxiety is more than a minor inconvenience; it’s a significant barrier to EV adoption. Picture this: you are cruising on a motorway at the reasonable speed of 65 miles per hour, the car is packed, children are buckled in the backseat, and your destination is calling. Your scheduled charging stop is programmed into your GPS, and upon arrival, the kids are impatient, and you desperately need a coffee. Instead, you are greeted with an out-of-service charging station. Chaos ensues; kids are hungry, you are stressed about your travel delay, and now you get an earful from your partner, blaming you for your choice of vehicle.

Unfortunately, most people do not need to imagine this feeling; they have lived it instead. It is not about how far you can go anymore but the reliability of the infrastructure once you reach it.

Allego recognises this as a business run by people with similar experiences. We are committed to ensuring high uptime across our charging network. But don’t take our word for it. Let us prove how we can help you avoid this headache.

1. Robust Monitoring Systems: Allego uses state-of-the-art monitoring technologies to detect and fix problems as they occur in real-time. This approach ensures quick reaction to possible interruptions, sometimes even before end-users start feeling the impact.
2. Rapid Response Engineering: Allego’s desk is operated by well-trained, accredited engineers capable of remote and field service work. In doing this, we ensure that any challenge is resolved expeditiously, leading to minimal downtime; hence, the services flow uninterrupted.
3. Quality Control and Compliance: We undertake rigorous tests and compliance checks on all hardware at Allego offices so that it meets all regulatory standards and can be performed accordingly. The Research and Development department works tirelessly to develop components with improved reliability, which means all other parts are also acceptable.
4. Customer-Centric Support: We operate a multilingual customer care centre that runs 24 hours a day, seven days a week, to give users consultations whenever necessary, irrespective of their geographical locations. This system helps manage any immediate anxieties around charging station issues by providing immediate help, thereby reducing the stress of charging anxiety.
5. Seamless Charging Experience Across 16 Countries: Our commitment extends beyond national frontiers, ensuring electric vehicles can be charged from different urban UK cities or driven across mainland Europe, including rural territories. Whether passing through Paris’s bustling streets or cruising Nordic countries’ calm scenery, customers trust our charging network at every turn.

If that hasn’t convinced you, let the numbers speak. Allego has a full network uptime of 98%. With over 35,000 charging points and counting, Allego supports sustainable transportation in Europe, making EV ownership more appealing and accessible.
Paz Sharma, Managing Director of UK & Ireland, states: “Eliminating charger anxiety is essential for the widespread adoption of electric vehicles. Our proactive measures are designed to ensure that drivers can trust our accessible network to reach their destinations, whether in the UK or Europe, with peace of mind, fostering a seamless transition to a more sustainable future.”
Allego is actively working to mitigate charging anxiety and headaches among EV drivers by prioritising uptime, reliability, and charging comfort. So, you can rely on a stress-free charging experience as you drive to work, the seaside for a family break, or venture across to Europe. Through these efforts, we are not just powering vehicles; we’re powering a movement towards a greener future.